We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
Small Business Online Banking: Usage, Attitudes, and Preferences of Small Businesses
The report reviews the type of online banking platform used (retail, small business, or large commercial) and the businesses’ attitudes toward the service. Specifically, businesses are asked whether they would pay for the online banking platform...
The Small Business Payments Ecosystem: How Small Business Owners Pay and Want to Get Paid
This report explores the impact of cross-border receipts and payments and how small businesses manage the foreign currencies that result from these transactions. It also examines the how small businesses invoice their customers in an effort to ...
Online Retail Payments Forecast 2015
This report provides an in-depth analysis of developing trends in e-commerce, coupled with forecasts of online purchasing volumes and preferred funding mechanisms through 2019. In particular, this report will examine the growing importance of mo...
Mobile Wallets and Consumer Adoption: Securing Growth Through Trust
This whitepaper, sponsored by Diebold, looks at how mobile payments and mobile wallets are evolving in the U.S., detailing key barriers to end user adoption and consumer preferences for mobile wallet providers.
Mobile P2P Payments 2015: The Growth and Adoption of Mobile Money Transfers
This report will examine the channel at the forefront of change in P2P, the mobile sector, and provide a forecast of mobile P2P users through 2020. It will also cover key segments, devices, and operating systems to target and will address the ma...
The Impact of Fraud and Chargeback Management on Operations
This original research report, sponsored by Vesta, examines the investments in fraud and chargeback management made by merchants and how apportioning financial resources to manage for these two related challenges diverts funds from investing in ...
Making Digital Account Opening Simpler, Safer, and Seamless
This whitepaper, sponsored by ID Analytics, explores the fundamental and irreversible shift to digital account opening, and the challenges facing financial institutions seeking to fulfill consumer expectations for a process that is fast, simple,...
SMB Payments Fraud Report: Preserving Relationships by Securing Accounts and Managing Mobile
This new report, the SMB Payments Fraud Report: Preserving Relationships by Securing Accounts and Managing Mobile, not only expands on what we have undertaken in Commercial Payments, but also upon years of custom research experience in areas suc...
Small Business EMV Readiness
This report looks at the upcoming EMV liability shift and how it will affect small and micro businesses. As well as the consequences of their delayed transition.
Mobile Imaging: Creating an End-to-End Mobile Banking Experience
It’s time for FIs to consider connecting the dots with an end-to-end mobile banking experience: using imaging for authentication and enrollment, mobile deposit, mobile balance transfers for switching, mobile photo bill payment, mobile funding, p...