Javelin’s Canadian Digital Banking Scorecards supplement financial institutions’ digital strategy, competitive intelligence, and product planning with a rigorous evaluation of the digital experiences at the top seven Canadian financial institutions by assets. The scorecard report details and ranks user experience trends and best practices in the Canadian market, covering nearly 400 features across six categories: Money Movement, Ease of Use, Security Empowerment, Financial Fitness, Customer Service, and Account Opening. Javelin weights features based on strategic value, tactical necessity, and industry trends, and to form a composite score, weights each category based on what consumers say is most important to their satisfaction with digital banking.
Javelin Canadian Digital Banking Scorecards Awards
 |
2021 Canadian Digital Banking Scorecards
Whitepaper: 2021 Canadian Digital Banking Scorecards Report Brochure Companion Report: 2021 Canadian Digital Banking Scorecards |
|
2020 Canadian Digital Banking Scorecards
Whitepaper: 2020 Canadian Digital Banking Scorecards Report Brochure Companion Report: 2020 Canadian Digital Banking Scorecards |
If you are interested in promoting Javelin award designations with approval, please download our Awards Guidelines or contact us with any questions.