Reports Section
2024 Mass-Market Credit Cards Scorecard
Mass-market credit cards must balance features and rates to attract average U.S. consumers. This Javelin Strategy & Research report benchmarks general-purpose credit cards by 10 major issuers with an eye toward the most appealing pitches across ...
2024 Commercial ePayables Scorecard
ePayables providers were assessed quantitatively and qualitatively across four categories: Supplier Enablement, Cross-Border, Ledger and Back-Office Integration, and Infrastructure and Architecture. This broad-based and robust evaluation allowed...
2024 Cyber Trust in Banking Scorecard
In this scorecard, Javelin evaluates leading financial institutions’ level of cyber trust based on key components: privacy, cybersecurity, education and resolution support. Shifting customer attitudes (and customers’ greater awareness of fraud a...
2024 General-Purpose Reloadable Card Program Scorecard
The first General-Purpose Reloadable Card Program Scorecard by Javelin Strategy & Research evaluates 10 major card programs across a variety of features, looking at the programs through the lens of consumer use. In a competitive marketplace, the...
2024 Identity Protection Services Provider Scorecard
Javelin Strategy & Research’s assessment of vendors in the identity protection services (IDPS) market revealed clear pacesetters overall, led by Best in Class winner Equifax, and across a range of categories that underscored the efficacy of thos...
2024 Mobile Banking Scorecard
Javelin Strategy & Research’s 18th annual Mobile Banking Scorecard looks at what’s new, what’s interesting, and what’s baffling with the mobile banking apps of 20 of the largest U.S. financial institutions. We rank these institutions based on 23...
2024 Online Banking Scorecard
With consumers increasingly demanding a 1-2 combination of simplicity and safety, U.S. Bank won Best in Class status in the online banking edition of Javelin Strategy & Research’s industry-leading annual digital banking annual scorecards. U.S. B...
2024 Authentication and Identity-Proofing Vendor Solutions Scorecard
Identity-proofing, a fundamental need of financial services companies, is a space in considerable flux. Fintech companies that cut their teeth as e-commerce payments platforms are entering the competition and making inroads with innovative solut...
RIA Turnkey CRM Scorecard
This Javelin Strategy & Research scorecard report brings these provider challenges into focus and evaluates platforms across a comprehensive set of criteria related to function, user experience, and other RIA workflow elements.
2023 Know Your Customer Solution Scorecard
Know Your Customer (KYC) protocols are the bedrock of robust identity verification. Understanding at a granular level whom an organization is doing business with translates into a strengthened defense against identity fraud and, on a grander sca...
2023 Online Banking Scorecard
The 2023 Online Banking Scorecard from Javelin Strategy & Research underscores that success in digital banking now is as much about winning “share of mind” as “share of wallet." Each of the top 20 retail financial institutions made moves to...
2023 Mobile Banking Scorecard
Javelin’s 17th annual Mobile Banking Scorecard looks at what’s new, what’s interesting, and what’s baffling with the mobile banking apps of 20 of the largest U.S. financial institutions. We rank these institutions based on more than 250 criteria...
2022 Small Business Digital Banking Vendor Scorecard
Q2’s successful realization of a single-platform approach to digital business banking makes it the leader of the field of vendors assessed in Javelin Strategy & Research’s Small Business Vendor Scorecard. Its approach allows banks and credit uni...
2022 Buy Now, Pay Later Scorecard
The buy now, pay later industry—widely known as BNPL—has become so popular and competitive that Javelin Strategy & Research is rolling out its first scorecard of the major players in the space. The scorecard assesses five companies examined in a...
2022 Cyber-Trust in Banking Scorecard
For consumers to trust their financial institutions, their expectations need to be met and exceeded. FIs must find the sweet spot at the junction of consumer privacy, cybersecurity empowerment, and cybersecurity education to maintain long-lastin...
2022 Mobile Banking Scorecard
In 2022, for the sixth consecutive year, Bank of America was the overall winner in Javelin Strategy & Research’s Mobile Banking Scorecard, a comprehensive analysis of the mobile banking experiences offered by the 20 top U.S. banks. The report me...
2022 Online Banking Scorecard
Big banks with big budgets stood out in the 2022 Online Banking Scorecard, as leading banks benefited from both innovative upgrades and industry consolidation that eliminated rivals. Bank of America ranked as “Best in Class” over 20 top U.S. fin...
2022 Identity Protection Service Provider Scorecard
Consumers are looking for better protection against fraud, and an identity protection service (IDPS) — whether bought directly from a vendor or, as Javelin Strategy & Research suggests, provided as a free or low-cost offering from a trusted inst...
2021 Canadian Digital Banking Scorecard
Royal Bank of Canada and Canadian Imperial Bank of Commerce are the big winners in Javelin Strategy & Research’s annual Canadian Digital Banking Scorecard, taking Best in Class honors in online banking and mobile banking, respectively. The evalu...
2021 Digital Banking Platform Vendor Scorecard
Javelin Strategy & Research evaluated 11 vendors in its 2021 Digital Banking Platform Vendor Scorecard, identifying a “Best in Class” winner (Backbase) as well as two leaders (Apiture and Q2) and two leaders in each of three sections: functional...
2021 Online Banking Scorecard
It’s undeniably a mobile-first world, and many institutions are putting the emphasis—and the money—toward enhancing users’ experience in that channel rather than online. Javelin Strategy & Research’s annual Online Banking Scorecard shows how the...
2021 Mobile Banking Scorecard
Javelin's 15th annual Mobile Banking Scorecard shows bank innovation slowing and Bank of America’s lead shrinking, as U.S. Bank and Chase close the gap. Little progress has been made in closing consumer expectation gaps exposed by the pande...
2021 Small-Business Digital Account Opening Scorecard
Banks want small businesses to open accounts, and small businesses want a digital process that doesn’t frustrate them before the application, much less the onboarding, is complete. Javelin Strategy & Research assesses six of the leading ven...
2020 Identity Proofing Scorecard: Enterprise Solutions
This report reviews and ranks technology providers that offer enterprise-wide identity-proofing solutions. Javelin evaluated 26 technology providers and created a ranking of the enterprise providers.
2020 Mobile Banking Scorecard: COVID-19 Affirms Smart Updates and Glaring Gaps
Javelin’s 14th annual Mobile Banking Scorecard evaluates 25 of the top U.S. financial institutions to identify the leaders in mobile banking.
2020 Online Banking Scorecard: The Slow March Along the Digital Banking Maturity Path
Javelin’s fifth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions to identify the pacesetters in online banking. The report highlights 19 trends that are reshaping the industry and showcases innovations and best practi...
2020 Canadian Digital Banking Scorecards
Javelin’s Canadian Digital Banking Scorecards supplement financial institutions’ digital strategy, competitive intelligence, and product planning with a rigorous evaluation of the digital experiences at the top seven Canadian financial instituti...
2020 Identity Proofing Scorecard: Enterprise Solutions
This report reviews and ranks technology providers that offer enterprise-wide identity-proofing solutions. Javelin evaluated 26 technology providers and created a ranking of the enterprise providers.
2019 Identity Protection Service Provider Scorecard
In Javelin’s annual Identity Protection Service Provider Scorecard, we evaluate the fraud-mitigation features of 14 of the leading direct-to-consumer services.
2019 Mobile Banking Scorecard: Choosing Between Transactions and Transformation
Javelin’s 2019 Mobile Banking Scorecard shines a bright light on a growing dichotomy between the best apps in the U.S. and the homogenous majority. Most of the mobile banking apps from the 25 largest banks in the country nail the basic transacti...
2019 Online Banking Scorecard: Energizing the Digital Banking Workhorse
Javelin’s fourth annual Online Banking Scorecard evaluates 25 top U.S. financial institutions with an eye toward features that will make it easier to manage banking chores, improve financial wellness, increase digital engagement, and position a ...