Research

Customer service in mobile banking remains an inconsistent and disappointing experience, as evidenced by the 48% median score of the nation’s top 20 financial institutions in the 2023 Mobile Banking Scorecard by Javelin Strategy & Research. The ...

Cash-strapped consumers’ old options for short-term loans, running the gamut from the benevolence of friends and family to high-interest (some would say predatory) products of payday lenders, have broadened considerably. Fintechs have entered th...

This Javelin Strategy & Research scorecard report brings these provider challenges into focus and evaluates platforms across a comprehensive set of criteria related to function, user experience, and other RIA workflow elements.

Certified public accountants have been moving into wealth management for years. Now wealth managers are expanding into the space of the CPA. M&A is the instrument of convergence, with registered investment advisor consolidators like Hightower, M...

Commercial instant payments are the next evolution of B2B payments. The speed of instant payments is attractive, but they should be looked at as a strategic addition to the overall payments ecosystem and not a replacement for existing methods of...

The venerable old point-of-sale terminal, the heart of in-store payment experiences for decades, is in for a big change. Software POS (softPOS), biometric payments, and autonomous checkout technology are shrinking, transforming, and eliminating ...

The FedNow Service is live. This Javelin Strategy & Research impact note looks at the Federal Reserve’s new instant payment system, which officially launched on July 20, 2023, examining what it is (and what it is not) and how it is poised to ush...

Planning for the 2023 holiday season is in full swing. The market opportunity for gift cards looks optimistic, and shifting consumer behaviors and macroeconomic conditions could create an additional runway for digital products in the final push ...

Know Your Customer (KYC) protocols are the bedrock of robust identity verification. Understanding at a granular level whom an organization is doing business with translates into a strengthened defense against identity fraud and, on a grander sca...

Changes are coming to the consumer credit card market, which will force issuers to try to get ahead of them. This Javelin Strategy & Research report looks at key market indicators of the mounting risk that could hurt issuers at the end of the ye...