Research

To increase the odds of connecting with customers in person when it matters most, innovative banks are rethinking how they position their branches within digital banking. One trend is to position branches as a place for financial planning and gu...

Javelin Strategy & Research’s 18th annual Mobile Banking Scorecard looks at what’s new, what’s interesting, and what’s baffling with the mobile banking apps of 20 of the largest U.S. financial institutions. We rank these institutions based on 23...

With consumers increasingly demanding a 1-2 combination of simplicity and safety, U.S. Bank won Best in Class status in the online banking edition of Javelin Strategy & Research’s industry-leading annual digital banking annual scorecards. U.S. B...

At long last, the everyday applications of decentralized finance, long championed but also mostly theoretical, are meeting reality as cryptocurrencies and digital assets come into their own. That sense of optimism about the industry was palpable...

Co-branded credit cards, a significant segment of the U.S. consumer credit market, are poised for further growth. These products are not just popular but also essential, attracting consumers eager to enhance their relationships with partner merc...

Software companies are fast becoming a source of financial services for small- and medium-sized businesses, and this brings up a host of questions for banks and software companies alike as they assess questions of how (and whether) to compete, h...

Consumers and businesses increasingly expect faster and real-time payment options. They prefer to use convenient, flexible, dependable, and secure payment methods that are available digitally, 24/7/365, and accepted by all or most people and bus...

The term “gift card” carries a natural connotation of prepaid products that are purchased for the use of others. But this connotation clashes with the reality that self-use—that is, the purchase of a prepaid product for use by the buyer—is a sig...

Commercial cross-border transactions are a big business, and they’re only getting bigger, projected to expand at nearly an 11% compound annual growth rate through 2030. Such transactions also tend to be costly and risky, tied to a correspondent ...

Biometric authentication has substantial benefits that accrue to the quality of transactions, including reduced fraud involving payments made online. The technology that enables such authentication is mature, and widespread use of it in payments...