Leverage digital technology to bring better experiences to your customers
The future of digital lending is a continued march toward faster, less-intrusive customer experiences and more efficient back-office operations for lenders and servicers. Javelin’s careful, thorough research identifies existing pain points, coming opportunities, and useful insights as lenders plot their digital futures.
Digital Lending Research
Reports
Emerging Channels in Lending
This report explores the boundaries being pushed across the consumer lending ecosystem to create easier, more engaging experiences than could have ever once been imagined and examines the strategies needed to make these new approaches work.
2020 Digital Lending Trends
This report provides an overview of three trends that will be critical for lenders to address or to start addressing in the coming year, along with the strategies and decisions lenders must consider to effectively respond to, or even get ahead o...
Lending to Gen Z
This report explores the economic, societal and cultural circumstances that differentiate Gen Z from Millennials and older generations and details the steps lenders must begin taking now to adjust their approach to acquiring, selling to, and ser...
Near-Prime Lending: The Role of Alternative Data and AI
Austin Kilgore and Emmett Higdon will discuss why lenders struggle to extend loans and offer competitive pricing to these “near-prime” borrowers and how now, they’re increasingly turning to new underwriting techniques, such as alternative credit...
Near-Prime Lending: The Role of Alternative Data and AI
This report will examine the characteristics of the segment of subprime borrowers classified as “near-prime” and why they struggle to obtain affordable credit. We will also explore new technologies and alternative approaches to assessing creditw...
Finding Digital Success Amid Shifting Lending Markets
Digital lending capabilities are rapidly advancing to meet growing consumer expectations of a seamless process. The following is an overview of key developments and emerging trends across the mortgage, auto, student and personal lending landscap...
Enhanced Credit Scores
Enhancing credit scores with alternative data promises to fill a significant gap in the relevant information available to lenders to evaluate credit applicants, providing a broader view into consumer payments behavior and potentially enabling mi...
Agile Mortgages Case Study: Atlantic Home Loans
This original report, sponsored by AI Foundry, explores the role that intelligent automation is playing in transforming mortgage processing at Atlantic Home Loans.
This research report was independently produced by Javelin Strategy & Researc...
Implementing Payment Card Controls through a Customer Financial Engagement Strategy
Join Krista Tedder and Mark Schwanhausser as they examine the challenges and rewards of launch card controls.
Maximizing the Primary Financial Relationship: Strategies for Being Borrowers’ First and Last Stop in the Era of Digital Lending
This original report, sponsored by Finastra, explores the relationship between primary bank status and the propensity for a consumer to borrow, including with the reasons why a primary bank may not be the first stop for existing customers o...