Leverage digital technology to bring better experiences to your customers
The future of digital lending is a continued march toward faster, less-intrusive customer experiences and more efficient back-office operations for lenders and servicers. Javelin’s careful, thorough research identifies existing pain points, coming opportunities, and useful insights as lenders plot their digital futures.
Digital Lending Research
Reports
Loan Education: Not Ready for the Mobile-First Era
Although banks provide a wealth of financial education on loans on their public websites, they integrate little of the content, calculators, and other features in digital banking for easy access once customers log in. This effectively treats cus...
The Credit-Building Pathway: Banking's Opportunity for a Fresh Approach
The banking industry’s traditional answer for Americans with limited or damaged credit histories is to educate customers generically, equip them with credit scores and do-it-yourself credit-building tools, and sell them a secured card with no fo...
Generation Z: Halfway to Adulthood and Ready to Borrow
Approximately half of Generation Z—those born since 1997—has graduated into adulthood, and that carries strong implications for financial institutions. Gen Zers are moving beyond foundational checking accounts into more complicated financial liv...
Business Financial Health
We will outline 11 principles for business financial health and discuss how banks can use financial health concepts to inform product design, marketing, and digital banking capabilities.
Loyalty Through Lending: Building Relationships with Short-Term Loans
Cash-strapped consumers’ old options for short-term loans, running the gamut from the benevolence of friends and family to high-interest (some would say predatory) products of payday lenders, have broadened considerably. Fintechs have entered th...
Plastic Surgery, Start-Ups, Motorcycles, Crypto, EVs: What’s Ahead for Specialist Lenders
During the pandemic, specialist fintech lending caused long faces at big banks by seizing share. Five percent of Gen Zers and Gen Xers took out loans for plastic or cosmetic surgery. Boat loan applications accelerated 355%, while those seeking l...
Emergency Money: Why There’s a Flood of Small-Dollar Loans and Secret Accounts
Too-little-too-late early payday solutions and short-term, small-dollar loans, motivated by pressure around overdraft fees or charges for non-sufficient funds (NSFs), are outpacing emergency savings programs. Javelin Strategy & Research has foun...
Mortgage Pandemic or Just the Sniffles: Fast-Track Cures and Long-Haul Boosters
This report forecasts emerging variants in home lending, describes new hybrid (digital plus human) relationships, and prescribes digital-first options and tech-enabled remedies to capture leads and market share, boost conversion, and help ailing...
Student Loan Debt Is a Big Blind Spot in Financial Fitness
Banks and credit unions can play a crucial role in the financial lives of student loan accountholders, regardless of whether the institutions themselves issue student loans. And for FIs to advance along Javelin Strategy & Research’s Digital Matu...
2023 Digital Banking & Digital Lending Trends
As we brace for a tumultuous year setting up against the troubling economic backdrop, there will be a lot to consider for digital strategists. Join Mark Schwanhausser, Emmett Higdon, Babs Ryan, and Ian Benton as they discuss implications for dig...