We can help you leverage digital channels to enhance your customers’ experience
Evolving customer-demands and digital-native providers encroaching on the turf of traditional banks are fueling the paradigm shift towards seamless digital channels. Javelin's digital banking research team tracks industry trends and anticipates what’s next and delivers actionable advice that guides our clients—and benefits their customers. Javelin’s rich data and unbiased insights can help financial institutions deliver experiences that are satisfying to consumers and build trust and lasting relationships.
Digital Banking Research
Reports
What's in Your Mobile Wallet?
Introducing Javelin’s S.C.O.R.E Wallet Analysi
This report provides a detailed look at mobile wallet adoption, drivers and hurdles, and introduces Javelin’s S.C.O.R.E. wallet analysis model for assessing and comparing competing wallet providers...
Online Banking Forecast 2016: Optimizing Online Banking in a Mobile Era
This report looks at how online banking fits into the rapid proliferation of mobile banking. FIs looking to preserve the utility of online banking for an increasingly mobile audience must move beyond thinking about it as a transaction processor ...
Rethinking the Role of Bill Payment in Digital Banking
This report analyzes trends in the bill payment market; identifies why consumers typically choose FIs over paying billers directly or through third-party apps such as Mint Bills; and examines how to tailor upgrades for high-value customer segmen...
2016 Trends in Banking and Payments
The financial services market has seen considerable disruption and changing customer expectations in the past year. Javelin has been tracking trends. Our analyst team has considered all of the potential trends that will shape and drive opportun...
2015 Mobile Banking, Smartphone, and Tablet Forecast
This report forecasts consumer adoption of mobile banking, smartphones, tablets, and operating systems on both channels to 2020. Also included in the report are actionable recommendations for overcoming inhibitors of mobile banking adoption such...
Buy Buttons Transform Social Shopping
This report examines how the development of social media buy buttons has capitalized on the explosive growth in consumer ownership of mobile devices and usage of social media. It also examines the power users of mobile shopping and how they alig...
Small Business: Adoption of Mobile Banking
The report reviews the features that are most attractive to small and micro businesses that currently use mobile banking as well as the features that would encourage non-users to adopt mobile banking. The report rates the level of satisfaction u...
Small Business Demands Better Digital Banking Tools
This report identifies the needs and recommendations related to 1) online and mobile banking control; 2) accepting payments, paying bills, and invoicing; and 3) marketing services that can boost merchant sales.
Mobile Authentication in Small Business Banking
This report looks at the unique challenges that mobile authentication faces for small-business banking. As well as how small-businesses are adopting mobile authentication measures.
Bank Switching: Combating ‘Silent Churn’ to Maximize Primary FI Status
This report examines the effect of digital banking on the primary FI relationship, explores three types of factors that impact bank choice, and provides strategies for FIs to upgrade digital capabilities to maximize the value of primary status. ...