What shapes consumer transactions and payment technologies, and where is it going?
Any conventional wisdom about payments—how they’re made, the currencies being used, the cards presently in favor—doesn’t last long before the next wave of technology, innovation, and regulation. Javelin’s analysts conduct research at the forefront of payments, identifying the emerging trends for financial services companies and payments providers and offering insight into how they can best position themselves not just for what is current but also for what is coming.
Payments Research
Reports
'Silent Churn’: Why You Might Be a Primary FI in Name Only
While many bankers think bank switching means keeping customers from leaving outright, Javelin finds that customers more commonly switch their focus rather than switch financial institutions.
Bank Switching: Combating ‘Silent Churn’ to Maximize Primary FI Status
This report examines the effect of digital banking on the primary FI relationship, explores three types of factors that impact bank choice, and provides strategies for FIs to upgrade digital capabilities to maximize the value of primary status. ...
Transform In-Branch Check Buyers Into Online Check Shoppers
This whitepaper, sponsored by Deluxe, explores the motivations and barriers of consumers’ channel preferences for check ordering. It also explores the attitudes of financial institutions (FIs) toward the various check-ordering channels, and the ...
Fighting Commercial Card Fraud and Bridging the Information Gap
Communication from issuers, card controls, and monitoring technology build confidence in commercial cards New research by Mercator Advisory Group examines current activities to combat fraud in commercial cards
A Glimpse into Online Retail Commerce in 2019
In this webinar we explore the rapid expansion of overall e-commerce, driven by the mobile-first shopper. We also examine the reasons alternative payments such as PayPal continue to slowly eat into traditional payment methods, such as credit and...
The Emergence of Mass Pay Solutions
The gig economy is driving new payment solutionsThe need for businesses to pay hundreds of contingent workers, sometimes in multiple currencies, has created the need for mass pay providers
Small Business Credit Cards: The Key to Richer Customer Relationships
Small business credit cards present new challenges, opportunities. Mercator Advisory Group research finds that card issuers’ products need to evolve to stay aligned with small businesses’ changing needs.
Wearables: Generating the Next Wave of Personal Finance Experiences
Beyond tap and pay — how “wearables” could revolutionize financial services interactions with customers. Research from Mercator Advisory Group explores potential of wearable personal computing devices for useful financial services interactions w...
Prospect of Real-Time Payments for the U.S. Changes in Real Time
The path the U.S. only recently began plotting to a national real-time payments platform has suddenly diverged.
Online Retail Payments Forecast 2015
This report provides an in-depth analysis of developing trends in e-commerce, coupled with forecasts of online purchasing volumes and preferred funding mechanisms through 2019. In particular, this report will examine the growing importance of mo...